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THE FOLLOWING TERMS AND CONDITIONS GOVERN ALL OF OUR SALES AND MAY NOT BE CHANGED WITHOUT WRITTEN CONSENT FROM EVOLUTION INDUSTRIES
None Of Evolution Industries Products are manufactured or endorsed by Harley-Davidson Motor Co., Inc. The words, Dyna, Softail, Sportster, Ultra Classic are registered trademarks of Harley-Davidson, Inc. Milwaukee, WI.
All manufacturers Names, Numbers, Symbols and Descriptions are used for reference purposes only and does not imply that any part listed is the product of the Harley-Davidson Motor Company.
The following model designations for Harley-Davidson motorcycles are used for reference only: EL, UL, ULH, FL, FLH, FLH-80, FLHS, FLHT, FLHTC, FLHTC CLASSIC, FLHX, FLST, FLSTC, FLSTF, FLT, FLTC, FX, FXB, FXDB, FXDC, FXDG, FXE, FXEF, FXLR, FXR, FXRT, FXRD, FXRP, FXRS, FXRT, FXS, FXSB, FXST, FXSTC, FXSTS, FXWG, XL, XLH, XLCH, XR-750, XLCR, XR-1000, XLT, XL883, XL 1100, XL 1200, G, GE, WL, WLA, K, KR, KH.
HOURS OF OPERATION
7:00 am - 3:30 pm (PST) Monday through Friday.
DEALERS: Evolution Industries sells only to motorcycle businesses (licensed, established, commercial places of business serving the general public in the areas of motorcycle sales, service and/or parts and accessories). We reserve the right to refuse to sell to any account not meeting our requirements.
DEALER ADVERTISING AGREEMENT: Any dealer, distributor or retailer of any Evolution Industries product (s) agrees that in no instance may the Evolution Industries logo, name, similar mark or any material subject to copyright protection, be used in or be associated with any advertisement that mentions, suggests or in some form is linked to a price below the suggested retail price published by Evolution Industries, Inc. Failure to comply with this policy will result in Evolution Industries, Inc. terminating the agreement between Evolution Industries and the party involved.
RETAIL At this time Evolution Industries, utilizes its many dealers to handle retail orders. If you are unable to locate a dealer, Evolution Industries reserves the right to deal directly with retail customers. All retail orders must be prepaid by VISA or MasterCard.
California residents are subject to sales tax.
TERMS: Retail orders will only be taken if paid for by credit card. Dealers will pay for orders by their agreed terms.
SHIPPING AND HANDLING NOTE SHIPPING POLICYS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
UPS
Orders shipped via UPS Air require additional preparation. Therefore, we ask that orders be placed by 12 p.m. (PST) for same day shipping. Orders placed after 12 p.m. (PST) will ship the following day. Evolution Industries, Inc. takes no responsibility for the arrival and freight charges incurred on air shipments. Evolution Industries, Inc. will not pay or reimburse the freight costs on any order. Alaska, Hawaii and Puerto Rico are serviced by UPS Red and Blue Label. International orders are shipped by the dealer's carrier of choice.
Please note, freight charges on air delivery are often a high percentage of the total order. Please plan your orders in time to avoid the need for Air Services.
NOTE: Multiple box shipments may get separated during shipment. If all of the boxes do not arrive on the same day, please allow 1-2 days for their arrival.
DAMAGED IN SHIPMENT
Evolution Industries, Inc. will not issue credit for merchandise damaged in transit. Should you receive damaged merchandise you must comply with the following procedures:
1. Keep all cartons, packaging and damaged product.
2. Make a notation on the delivery receipt before the delivering carrier leaves your premises and retain a copy thereof.
3. Notify your Evolution Industries Customer Service Representative immediately.
4. Notify delivering carrier's claims department immediately to settle your claim. Evolution Industries will assist you in providing any documentation required to help settle your claim.
5. If there is concealed damage, the delivering carrier must be notified within 24 hours. Ownership of the merchandise transfers at the F.O.B. shipping point and all shipments are fully insured. Therefore, claims for lost or damaged merchandise must be originated by recipient and are required to be made to the delivering carrier, not Evolution Industries. Evolution Industries must be informed immediately when a loss or damage claim occurs.
REFUSED ORDERS
All orders returned to Evolution Industries, Inc. by the shipper will be put back into stock and a 25% restock charge will be added to the customer's account. Orders returned for any reason, may result in your account being put on pre-pay status. You will be responsible for all freight charges incurred by Evolution Industries, Inc. on refused orders.
RETURNED CHECKS
Returned checks will automatically revert your account status to certified check or money order for all future orders unless replaced by cashiers check or money order, or until the check(s) have cleared the bank. There is a $35.00 charge on all returned checks. Placing an account back on C.O.D./Company Check terms will be solely at the discretion of Evolution Industries, Inc. If legal action is used to collect any insufficient funds, the prevailing party shall be entitled to it's attorney's fee and costs in addition to any other relief it may receive.
PRICE CHANGES
The price of products is subject to change without notice. The price in effect at the time of the order will prevail regardless of what is printed. Possession of a price list does not constitute an offer. Should Evolution Industries, Inc. lower the price of any product, Evolution Industries, Inc. will not make any adjustments to any dealer's product inventory to reflect the new lower price. Your Customer Service Representative will read back the correct prices when taking an order. A price increase is not a valid reason for a product return.
RETURN POLICY
Please refer to the following policies when returning any item to Evolution Industries, Inc.:
1. Contact your Customer Service Representative to receive a Return Goods Authorization (RGA) number before returning any merchandise to Evolution Industries, Inc. All returned merchandise must be accompanied with a copy of your original invoice. Evolution Industries, Inc. reserves the right to decide between exchange, credit or return of merchandise after our inspection. The RGA number authorizes the return of product and does not imply your account will be automatically credited. No cash refunds will be issued.
2. Only items listed on your RGA will be accepted for return. Any other items will be returned at your expense. You must include copies of your original invoice as proof of purchase for proper credit. Please write your RGA number on the outside of the box. Evolution Industries, Inc. will not accept parts damaged in shipping due to poor packaging. Damaged returned goods will be returned at your expense. New, saleable merchandise must be returned within sixty (60) days of invoice. Any parts returned to Evolution Industries incorporated without a RGA number and copies of the original invoice will be returned to the dealer at their expense.
3. A 25% restocking fee will be assessed on all returned merchandise unless found to be defective or shipped in error. Your Customer Service Representative will read back your order to verify accuracy and avoid errors. Evolution Industries, Inc. will not accept returns of non-defective items after sixty (30) days from the original invoice date. No credit will be issued for labor costs incurred beyond the original invoice price of the product.
4. Shortages or discrepancies must be reported to Evolution Industries, Inc. within 24 hours of delivery. No credit will be issued unless the correct part is backordered.
5. Parts must be returned within sixty (30) days from the RGA issue date. Please send all returned merchandise freight paid within sixty (30) days to Evolution Industries, Inc. for proper processing. B
RETURNS PROCESSING
If you have any questions regarding the disposition of your return, please contact your Customer Service Representative. Credits issued will be posted to your account and will be offset by future orders. No cash refunds will be issued for any reason.
No credit will be issued on any item after it has been installed. Reworked, altered, or modified merchandise may not be returned for any reason. All products must be properly installed by qualified personnel, used in the intended application, and subjected to normal use. If inspection of the returned merchandise by our technical staff indicates defects in materials or workmanship the sole obligation of evolution Industries. shall be to replace the product in question. Evolution Industries assumes no liability for labor charges incurred or any other consequential damages.
CONTACT INFORMATION
ADDRESS
Evolution Industries
765 Penarth Ave
Walnut, Ca 91789
PHONE 909 594 7969
FAX 562 676 2967
E-MAIL evoind1@billetusa.com
Quality First. Evolution Industries Products Designed In America, Manufactured In America. Sold Worldwide.
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